Humanet Home (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how the Humanet Home mobile application (“App”) collects, uses, stores, and protects your information when you use our services.
Humanet Home is a customer service application designed to help internet (WiFi) subscribers manage their accounts, make bill payments, check payment status and billing information, and submit reports for technical issues or maintenance requests.
By using the Humanet Home application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
To provide our services effectively, we may collect the following types of information:
a. Account and Customer Information
We may collect personal and account-related information such as:
- Full name
- Customer ID / Subscriber number
- Registered phone number
- Email address
- Service address
- Account login credentials (such as username or registered identifier)
b. Billing and Payment Information
When you use the application to view or pay your internet bill, we may collect and process:
- Billing details
- Invoice or outstanding balance information
- Payment status
- Payment history
- Transaction reference information
- Selected payment method details (processed through supported payment channels or third-party payment providers)
Note: We do not directly store sensitive payment credentials such as full debit/credit card numbers unless explicitly handled through a secure and authorized payment provider.
c. Customer Support and Maintenance Reports
When you submit a complaint, service disruption report, or maintenance request, we may collect:
- Report description
- Time and date of report
- Uploaded images or attachments (if applicable)
- Contact details for follow-up
- Service issue history
- Device or app-related technical information relevant to troubleshooting
d. Device and Technical Information
We may collect limited technical data to ensure app functionality and improve service quality, such as:
- Device type and operating system
- App version
- IP address
- Log data
- Crash reports
- Network connection status
- Unique device identifiers (if necessary for security or service delivery)
e. Notifications and Communication Data
If notifications are enabled, we may send you:
- Billing reminders
- Payment confirmations
- Service maintenance notices
- Service disruption alerts
- Customer support updates
2. How We Use Your Information
We use the information we collect to:
- Provide access to your customer account
- Display billing, payment, and subscription status
- Process and confirm bill payments
- Maintain payment records and transaction history
- Send payment reminders and service notifications
- Handle technical issue reports and maintenance requests
- Respond to customer service inquiries
- Improve app performance, reliability, and user experience
- Detect, prevent, and address fraud, misuse, or security issues
- Comply with applicable legal and operational obligations
3. Payment Processing
Humanet Home may use third-party payment gateways or payment service providers to process bill payments securely.
When payments are made through third-party providers:
- Your payment information may be processed according to the privacy policy and security standards of that provider.
- We only receive the information necessary to confirm and record the transaction (such as payment status, transaction reference, and amount).
We recommend reviewing the privacy policies of any third-party payment providers used within the application.
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only when necessary in the following situations:
- With trusted third-party service providers who support payment processing, system hosting, notifications, analytics, or customer support
- With technical or operational teams for issue resolution and service maintenance
- When required by law, regulation, legal process, or government request
- To protect our rights, users, systems, or prevent fraud and abuse
- In connection with business restructuring, merger, or acquisition (if applicable), with appropriate safeguards
All third parties are expected to handle your data securely and only for authorized purposes.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide customer account services
- Maintain billing and payment records
- Resolve complaints and maintenance requests
- Fulfill legal, tax, accounting, and operational obligations
- Improve service quality and maintain system security
Retention periods may vary depending on the type of data and applicable legal or business requirements.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable laws and regulations, you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal data, where permitted
- Request limitation of processing in certain situations
- Contact us regarding how your data is used
If you would like to make a request regarding your personal data, please contact us using the contact details below.
8. Permissions Used by the Application
Depending on the features enabled in Humanet Home, the application may request access to certain device permissions, such as:
- Internet access – to connect to your account and retrieve billing/payment information
- Notifications – to send billing reminders, payment confirmations, and maintenance updates
- Camera – to allow users to capture and upload evidence or photos related to service issues or complaints
These permissions are only used to support relevant app features and are not used for unrelated purposes.
9. Children’s Privacy
Humanet Home is intended for use by registered customers and is not specifically directed to children under the age of 13 (or the minimum age required under local law).
We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal data from a child has been collected improperly, we will take reasonable steps to delete it.
10. Third-Party Services
The application may integrate with or rely on third-party services, such as:
- Payment gateways
- Push notification services
- Hosting or cloud infrastructure providers
- Analytics or crash reporting tools
- Customer support tools
These third-party services may collect or process certain information according to their own privacy policies. We encourage users to review their policies where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Legal requirements
- Security practices
- Operational needs
If we make significant changes, we may update the “Effective Date” above and, where appropriate, provide notice through the application or other communication channels.
We encourage users to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data, please contact us:
Humanet Home Support
Company / Provider Name: PT. Gerbang Data Indonesia
Email: gerbangdataid@gmail.com
Website: gerbangdata.co.id